Topic Windows 10 - Keyman CPU issues

I am using the latest version of Keyman 9, and have upgraded from windows 8.1 Pro to Windows 10 Pro. Now, whenever I close Keyman (right click, close via the icon in the taskbar), a Keyman process remains running in the background. If I go to the task manager, I can see that Tavultesoft Keyman Engine x86 (32bit) is still running, and consistently uses 30+% of my cpu (under normal operation, it doesn't even use 1%).

The process does not close, unless I force close it via task manager.

I uninstalled and reinstalled, but that did not help.

Any help you could provide would be much appreciated.

Stephen,

That is certainly not good. Can you do a couple of things for us:

• Send us a diagnostic report following the instructions at http://help.keyman.com/kb/40
  
• Capture a crash dump file for keyman.exe (that's Tavultesoft Keyman Engine x86). See below. The file may be fairly large, so if you put it on a file share such as OneDrive or DropBox, and email a link to the file to us at [email protected], that'd be great.
  

You can create a dump file in a few different ways:

• By right-clicking on the keyman.exe process in Task Manager and selecting "Create dump file". This creates a large file, however.
  
• Using a tool such as procdump.exe https://technet.microsoft.com/en-au/sysinternals/dd996900.aspx . Use the command line parameters:
  procdump -mp keyman.exe
  

Marc,

I have submitted the diagnostic report and emailed the dropbox link for my dump file.

Thanks!

[quote="Stephen K"]I am using the latest version of Keyman 9, and have upgraded from windows 8.1 Pro to Windows 10 Pro. Now, whenever I close Keyman (right click, close via the icon in the taskbar), a Keyman process remains running in the background. If I go to the task manager, I can see that Tavultesoft Keyman Engine x86 (32bit) is still running, and consistently uses 30+% of my cpu (under normal operation, it doesn't even use 1%).

The process does not close, unless I force close it via task manager.

I uninstalled and reinstalled, but that did not help.

Any help you could provide would be much appreciated. [/quote]

[quote=""][quote="Stephen K"]I am using the latest version of Keyman 9, and have upgraded from windows 8.1 Pro to Windows 10 Pro. Now, whenever I close Keyman (right click, close via the icon in the taskbar), a Keyman process remains running in the background. If I go to the task manager, I can see that Tavultesoft Keyman Engine x86 (32bit) is still running, and consistently uses 30+% of my cpu (under normal operation, it doesn't even use 1%).

The process does not close, unless I force close it via task manager.

I uninstalled and reinstalled, but that did not help.

Any help you could provide would be much appreciated. [/quote]
[/quote]

For future reference, this issue was because a compatibility flag had been incorrectly set on Stephen's computer for keyman.exe, possibly because of a third party software interaction. To resolve this, the following registry setting had to be deleted:

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers]
"C:\\Program Files (x86)\\Common Files\\Tavultesoft\\Keyman Engine 9.0\\keyman.exe"="$~ IgnoreFreeLibrary<keyman32.dll>"

(Please note, we cannot provide support for registry editing, and you make registry changes at your own risk.)

[quote="Stephen K"]I am using the latest version of Keyman 9, and have upgraded from windows 8.1 Pro to Windows 10 Pro. Now, whenever I close Keyman (right click, close via the icon in the taskbar), a Keyman process remains running in the background. If I go to the task manager, I can see that Tavultesoft Keyman Engine x86 (32bit) is still running, and consistently uses 30+% of my cpu (under normal operation, it doesn't even use 1%).

The process does not close, unless I force close it via task manager.

I uninstalled and reinstalled, but that did not help.

Any help you could provide would be much appreciated. [/quote]