KMKB0040: HOWTO: Send a diagnostic report to Tavultesoft Support

Tavultesoft Support may ask you to send a diagnostic report. These reports assist us in resolving your support issues. Please follow the steps below to generate a diagnostic report.

Note: The Tavultesoft Diagnostics tool can also be downloaded from the following link: tsysinfo.exe (1050KB) [zipped version (516KB)]

1. Open Keyman Configuration.
   

   



2. Select the Support tab.
   

   



3. Click Diagnostics and select Diagnostics from the drop-down menu.
   

   



4. Wait while your diagnostic data is collected.
   

   



5. Click Send Report to Tavultesoft.
   

   



6. Fill in your email address.
   

   



7. Fill in details about the problem you are experiencing.
   Include as much information as you can, especially any error messages you have received - word for word - and the language and/or keyboards you are working with.
   

   



8. Click Send.
   

   



9. When we receive your diagnostic report, we will review it and reply, working with you to help you find a solution to your issue.